Refund Policy

Cash refunds and/or refunds in the form of service vouchers or 'make-up sessions' may be offered at the discretion of PTI or BetterGradesFast under the following circumstances:

• [1] Absence of tutor from paid tutorial sessions,
• [2] Over-booking of tutorial session,
• [3] Billing errors originating within PTI or BetterGradesFast.

Registration fees are non-refundable. Refunds are only issued to guardians of students that are paying the full (not discounted) tuition rate, and have paid tuition on or before the due date. Tuition is due on the 1st of the month of tutorial session(s) that the student is present for. Tuition is due for each month of student presence or part thereof. Refunds are not issued in cases of student absence or lack of attendance for part of a given month.

1-on-1 online tutorial credits are not transferable to other persons, and do not roll over to the next month if left unused. Refunds are not offered for utilized online 1-on-1 credit. 1-on-1 online credit purchased within a given month expire on the last day of the month of purchase.

Discounted or advanced payments are not refundable after the day following the first class. For example, an annual discounted tuition payment is not refundable after the day following the first class of the course or set of classes for the year. A payment for three months of classes is not refundable after the day folllowing the first class in that three-month period.

In cases of automatic billing online or via bank payments, Customer agrees that the responsibility to cancel payments lies solely with Customer, and neither BetterGradesFast nor Personal Tutoring Institute will be required to refund tuition payments deducted automatically during periods of absence. Refund processing time varies according to individual circumstances, with an average processing time of fourteen (14) business days.

As required by law, PTI and BetterGradesFast may not oblige its employees to report for work on public holidays; hence, there are no tutorial sessions on public holidays. Refunds are not issued for public holidays. In the event of extreme weather conditions or acts of God or dangerous events (including Carnival Friday, Saturday, Sunday, Monday, Tuesday in Trinidad & Tobago) that may pose a danger to students and staff in the opinion of PTI and BetterGradesFast Administration, tutorial sessions may be canceled, and refunds are not issued.